Refund policy

eturn & Refund Policy

Last updated: August 2026

14-Day Right of Withdrawal As a customer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, contact us at [your email address] before the 14-day period expires.

How to Request a Return To initiate a return, please contact us at [your email address] with your order number and reason for return. We will provide you with instructions on how to send the item back.

Conditions for Returns Items must be unused, in their original condition, and in the original packaging. We reserve the right to refuse returns that do not meet these conditions.

Return Shipping Costs Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refunds Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 14 days to your original payment method.

Defective or Incorrect Items If you received a damaged or incorrect item, please contact us within 7 days of delivery with photo evidence and we will arrange a replacement or full refund at no cost to you.

Contact DAWN | dawncollection.com | [your email address]

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